Most plans are final after provisioning. Refunds are limited to Subscription and Budget Residential when the pack is still unused and you request within 7 days of purchase. This page lists what qualifies and what does not.
Chilly Proxy sells digital proxy access. Once a plan is provisioned to your dashboard, most product lines are non-refundable. We only consider refunds for two product families — and only when no usage has occurred.
Subscription (fixed monthly GB packs) — may qualify within 7 days if unused.
Budget Residential — may qualify within 7 days if unused.
All other plans (including Unlimited / Premium Geo unmetered, Premium Geo GB, Residential IPv6, Datacenter IPv6) — no refund after successful provisioning.
Used packs — never refundable on any plan, including Subscription and Budget.
“Used” means any measurable traffic consumed, active sessions, or credentials applied to upstream systems — not merely signing in or opening the dashboard.
2. Eligibility by product
Names match checkout and your dashboard.
Product
Refund
Notes
Subscription (monthly GB packs)
Yes — if unused
Within 7 days of purchase; pack must have zero usage.
Budget Residential
Yes — if unused
Within 7 days of purchase; pack must have zero usage.
Premium Geo (GB based)
No
Non-refundable once purchased and provisioned.
Premium Geo (Unmetered) / Unlimited IPv4
No
Unlimited plans are non-refundable after purchase (all speed tiers).
Residential IPv6
No
Non-refundable after provisioning.
Datacenter IPv6
No
Non-refundable after provisioning.
Any plan — after use
No
Used packs are never refunded, including Subscription and Budget.
Wallet top-up (unused balance)
Case-by-case
Unused wallet balance may be reversed where supported; not a substitute for ineligible plan refunds.
Failed provisioning
Yes
If we cannot deliver the plan: wallet credit for crypto/wallet pay; card reversal for card pay.
3. How approved refunds are paid back
Eligible refunds are returned using the same payment channel as the original purchase where possible:
Card payments — refund to the same card used at checkout (via our card processor). We do not move card-order refunds into your wallet unless required by law.
Crypto payments — approved refunds are credited to your Chilly Proxy wallet balance only. We do not send crypto back to an external wallet address for plan refunds.
Wallet balance used at checkout
If you paid from your Chilly Proxy wallet, an approved refund is credited back to wallet balance.
Card timing
Card refunds appear on your statement after the processor and your bank complete the reversal (often 5–14 business days). That timeline is outside our control.
4. Auto-renew & renewals
Wallet or card auto-renew only applies where you enabled it on eligible subscription flows. Renewal charges follow the same rules: Subscription renewals are non-refundable once the new period’s traffic is used; Unlimited and all non-eligible plans remain non-refundable on renewal.
5. What we never refund
Any pack that has been used (traffic, sessions, or upstream activation).
Unlimited / Premium Geo (Unmetered) plans after provisioning.
Premium Geo (GB), Residential IPv6, and Datacenter IPv6 after provisioning.
Change of mind after successful delivery.
Third-party blocks, CAPTCHAs, or rate limits on target sites.
Wrong geo or session settings you configured yourself.